FAQs

FREQUENTLY ASKED QUESTIONS
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PRODUCT

Do you have a catalog or price list?

Catalogs are for generic STOCK, ready-made patches. We make CUSTOM patches. Therefore we don’t offer a catalog. For the best in STOCK patches, visit our sister company’s online catalog at patchcorner.com

Custom patch prices depend on many things such as size, materials, stitch count, color count, detail work, etc. To ensure you get the lowest possible price for your custom patch, please call for a quote. The prices shown below will apply to patches similar to those displayed on this website (with some exceptions). For example: An average patch on this website would conform to the following specifications; three inch size, 9 color, rayon on polytwill, plastic back, merrowed border, and would cost volunteers…

$1.98 @ 100 pcs
$1.34 @ 200 pcs
$1.15 @ 300 pcs
$0.99 @ 500 pcs
$0.85 @ 1000 pcs

Do you have any patches in stock?

No. We specialize in CUSTOM girl’s scout patches. For STOCK patches, we recommend the Patch Corner which can be found by clicking here.

Do you send out samples?

Yes, but only for customers with active requirements.

If you have a need for samples, please call. We do not send out samples requested by email only. We also do not have over-runs or extra patches on hand which we can mail out to collectors. We ship all of the patches we make to our customers and only keep one of each for our patch library.

TIP – The very best sample is a sample of your own custom patch. We can email you a scan of a sample of your patch for an extra $20. Or, we can send you a sample of your patch via mail for $30. However, manufacturing and mailing will involve additional time so plan accordingly.

What is your minimum order?

We do not have a minimum quantity. However, scouts generally do not consider custom patches to be cost-effective in quantities below 100 pcs. You should consider 100 pcs the practical minimum. If you have a need for a smaller quantity, please call.

PRICE

How much do your patches cost?

We make custom patches only. Custom patch prices depend on many things such as size, materials, stitch count, color count, overstitching, detail work, etc. To ensure you get the lowest possible price for your custom patch, our prices are computer generated. However, we do offer price guidelines.

For example: An average patch on this website would conform to the following specifications; three inch, 9 color, rayon on polytwill, plastic back, merrowed border, and would cost as follows.

$1.98 @ 100 pcs
$1.34 @ 200 pcs
$1.15 @ 300 pcs
$0.99 @ 500 pcs
$0.85 @ 1000 pcs

Note: The prices above include all costs except freight and state sales tax.

How can I get a quote?

The best way to get a quote is to call. We can quickly define your requirement and ensure you get the lowest possible price for your custom patch needs.

If you have artwork you would like to fax or email, send it and then follow up with a call. A follow up call is always important as occasionally we do not receive emails because of spam and virus blocking and faxes are sometimes not readable.

Do you have a set-up fee?

No. All set-up costs are included in the patch price.

How much is freight?

Freight costs depend on the quantity (weight) of your order, your location, and the priority freight service required. We use UPS and USPS Priority Mail and ship from California. We normally ship via UPS ground west of the Rocky Mountains and 3rd day air service East of the Rocky Mountains. We only charge you what UPS charges us and have no handling fees.

Typically volunteer orders are 200-300 pcs or about 3 pounds. For UPS Ground service and Priority Mail, the cost is typically less than $20.

TIP – Be sure to start your patch job early. Four to six weeks before your deadline should be plenty of time. An early start can prevent extra cost by having to ship priority freight at the end of the job.

Do I have to pay tax?

The only tax we collect is California state sales tax. Orders shipped outside California have no tax.

For orders inside California, you will pay the mail order rate below as set by the State Board of Equalization.

Inside Orange County: 8.0%
Outside Orange County: 7.25%
Outside California: no tax

State sales tax is not included in the patch price.

DELIVERY & FREIGHT

What is your turn-around time?

We typically quote 2-4 weeks from the time you approve art until the time we ship. However, remember that there is always art time on the front end of the job and transit time on the tail end. Therefor, you should try to allow 4-6 weeks to complete the entire process.

If you get in a time crunch, give us a call. There are usually short cuts we can use to make the process go more quickly in special circumstances. We always give event deadlines special attention.

TIP – Getting an early start will avoid the extra cost of priority freight at the end of the job.

How fast if we rush?

We prioritize based on customer need so we will push your job as far to the head of the line as is possible based on the deadline you give us. Event deadlines normally receive our highest priority. However, how quickly we can ship will depend on how many other jobs have deadlines ahead of your’s. Therefor, rushing may or may not save time depending on the time of year, how busy we are, etc.

We do not charge extra for rush orders.

TIP – Always get an early start. You can’t call us too early but you can call us too late. Saving time on the front end of a job can save rushing and anxiety on the tail end of the job.

How much extra to rush?

There is no extra cost for rush orders.

How do you ship?

We use United Parcel Service (UPS) and Priority Mail and ship week days (M-F) from Southern California. We can only ship via mail (USPS) to APO, FPO, & DPO overseas addresses.

Typical transit times are less than a week.

Who pays for freight?

The customer pays for the freight.

How much are the shipping and handling costs?

There are no handling costs. Because we only charge our cost for freight, we will not know exactly how much the freight cost is until the parcel is ready to go, weighed, and insured. Freight costs for nominal volunteer orders are usually less than $20.

DESIGN

What if I don't have a design?

No worries. Many of our customers have no design. We have an excellent art department and offer total creative and art support. We can create a design for you from your description of your requirement (event, program, or activity) or work from your artwork whether it’s a simple sketch or a girl drawn design or professional graphics. We readliy adapt to your needs.

TIP – In need of ideas? There are 1000 patch designs on this website for your browsing pleasure. However, don’t worry if you need creative help. We understand that creativity is the most difficult part of custom patch design and we have 30+ years of experience to offer you.

Please remember the art on this website is our “bread and butter”. Please do not borrow it without our permission.

How do I get my artwork to you?

You can use whatever method works best for you from emailing electronic files to faxing to snail mail (USPS).

TIP – Be sure to call before sending your artwork. We can help you with electronic file formats, faxing color artwork, etc. It is also important that we know you are sending artwork so we can let you know if we do not receive it. This can save needless delays and missed deadlines.

Do I get to see my design before you make the patches?

Yes. You must see the final design and approve it before we can make the patches. We will email your artwork for approval before starting manufacturing. Minor revisions are normal and may take a few extra days. So, be sure to allow as much time as possible for artwork.

PAYMENT

When do I pay?

We ship daily and invoice once a week. Your patches will arrive with no paperwork and the invoice will follow via mail. This means you will probably see your patches before you receive your invoice and have to make payment. Invoices are due and payable upon receipt. We require no deposits for registered Girl ScoutsĀ®.

All councils have net30 terms.

Can I pay by check?

Yes. We accept checks from any Girl ScoutĀ® account.

Do you take credit cards?

Yes. We accept MasterCard, Visa, and American Express.

OTHER

Do you ship overseas?

Yes. However, we do not export and only ship to APO/FPO/DPO addresses via US mail (USPS).

TIP – If you do not have an APO/FPO address, consider using a domestic proxy. For example, have us ship to your trusted domestic friend or relative and then have them forward the patches to you. You will be the customer of record but we will ship to your proxy. You will be responsible for payment.

I work during the days. Can I call at night?

Feel free to call us anytime. We are open from 9-5 (Pacific time) but often have people available to take calls after hours and on weekends depending on how busy we are. Your call will be answered by a person during business hours and off business hours when someone is available. If no one is available to take your call, you can leave a message and we’ll return your call asap.

Note – we open at 9am Pacific time. Callers from the east should keep in mind the time differences. For example, we open at noon Eastern time.

I need special art for our group's t-shirts? Can you help?

We provide patch art only. Your t-shirt company can work from it or create a new design for you.

Please note that we are a patch company. We have a wonderful art department but we are not an art shop. If you need your patch art on t-shirts or other items, we welcome you to use the artwork we provide you for your patches. However, we do not create artwork especially for applications other than patches.